- The trick to performance management in a work-from-home environment, Momentum Metropolitan believes, is to do it on a continual basis.
- Momentum Metropolitan Head of Human Capital Annette Breetzke says managers shouldn’t wait for the performance review cycle but instead do it on a monthly basis.
- It is also important that all performance is measurable to ensure that easier to communicate which goals need to be achieved.
Financial services group Momentum Metropolitan believes that the trick to performance managing employees in a work from home environment is to do it on a continual basis.
Because as Momentum Metropolitan Head of Human Capital Annette Breetzke explains, there is no use in discovering that an employee’s performance is suffering once or twice a year.
“In a work from home environment, we have to do more regular check-ins. Don’t wait for the performance management cycle to happen once or twice a year. Do it on a monthly basis or when something doesn’t work, communicate the feedback immediately,” she says.
Companies across the world were forced to allow their employees to work from home at the start of the Covid-19 pandemic, and many have since implemented flexible working arrangements.
At Momentum Metropolitan, most employees work in a hybrid manner where they are required to be at the office once or twice a week.
In this working environment, Breetzke believes managers should take the necessary steps and reach out to employees immediately when they are found to be doing something they aren’t supposed to be doing.
“Ultimately, the manager is responsible for the performance. And as the leader of that team, they need to step up.”
Momentum Metropolitan has also moved away from the idea of performance management and instead calls it performance excellence to focus on the positive aspects of it, Breetzke adds.
“We are saying that specifically, it is about wanting to see our people achieve. That is why it is important to focus on things that you can measure.”
“And if it is measurable, it is easier to communicate what goals need to be achieved etc.”