Location

• Silver Lakes / JHB South
  
  

Duties and Responsibilities

• Online Sales
  • Facilitate auction sales, contact winning bidders, and coordinate vehicle
    delivery
  • Prepare and share daily sales summaries
  • Ensure reports and exception documentation are signed off and filed
  • Handle telephonic and email queries from customers and staff regarding online
    sales
    
    
• Online Sales Support
  • Identify and implement solutions to improve response times and reduce
    queries
  • Process finance applications and follow up on approvals
  • Liaise with customers to gather required documentation and ensure submission
    to bank providers
  • Match approved customers with sales executives to finalise transactions
  • Assist private individuals with auction queries and payment issues
  • Guide customers through the online sales process
  • Collaborate with the sales team to follow up on leads and close sales opportunities
    
    
• Complaint Resolution
  • Manage and resolve online sales and payment complaints, escalating when
    necessary

Skills Required

• Strong verbal and written communication skills
• Listening skills
• Problem analysis and problem solving
• Customer service orientation
• Teamwork
• Stress tolerance

Job Requirements

• Grade 12 qualification
• Minimum 2 years’ experience in a call centre environment
• Excellent communication, problem-solving, and customer service skills
• Strong teamwork and ability to perform under pressure
• E-commerce experience preferred