Call Centre Manager
About the role
We are looking for a passionate, customer-oriented Call Centre Manager to lead our dynamic team. In this role, you will be responsible for driving sales and retention performance, ensuring exceptional customer service, and optimizing operational efficiencies. You will oversee team recruitment, performance management, and motivation strategies to create a high-performing, target-driven environment. Your ability to analyse data, refine processes, and collaborate with key stakeholders will be essential in improving productivity and achieving business objectives. If you have strong leadership skills, a results-driven mindset, and a passion for customer excellence, we want to hear from you!
Why join us?
Depending on the role, WeBuyCars offers benefits such as:
- Vehicle Discount
- Training
- Excellent Commission
- Provident Fund Contribution
- Paid Annual Leave
- Uniforms
- Life Cover
- Funeral Cover
Call Centre Manager
Location
- Silver Lakes, Pretoria
Duties and Responsibilities
- Lead recruitment, performance management, and retention of call centre staff
- Maintain high levels of customer service, managing escalations effectively
- Drive sales and retention targets in line with business strategy
- Monitor and analyse performance, identifying opportunities for improvement
- Ensure operational efficiency by managing productivity, best practices, and cost reduction initiatives
- Collaborate with other departments to ensure seamless operations
- Implement and enforce company policies, fostering a culture of innovation and continuous improvement
- Develop high-performing teams, ensuring KPI alignment and staff motivation
- Provide regular client reporting and ensure compliance with regulatory standards
Skills Required
- Strong leadership, coaching, and team management skills
- Excellent customer service and client interaction abilities
- Analytical mindset with problem-solving capabilities
- Effective communication and stakeholder management
- Ability to track performance, adapt strategies, and drive results
Job Requirements
- 5 or more years experience in Call Centre or Customer Support
- 5 or more years experience in managing high preforming teams
- Had at least 7 direct reports
