Customer Care Advisor
Want to be part of a team that is passionate about changing lives?
About the role
We are looking for an experienced and customer-focused individual with a background or strong passion for the automotive industry. As a Customer Care Advisor, you will act as the primary point of contact for customers experiencing mechanical issues or service-related matters. Your role is to gather facts, evaluate options, and advise customers on the best course of action, always adhering to the Consumer Protection Act and company policies. You will collaborate with various internal teams to ensure timely and efficient resolutions.
Why join us?
Depending on the role, WeBuyCars offers benefits such as:
- Vehicle Discount
- Training
- Excellent Commission
- Provident Fund Contribution
- Paid Annual Leave
- Uniforms
- Life Cover
- Funeral Cover
Customer Care Advisor
Location
- Silver Lakes, Pretoria
Duties and Responsibilities
- Act as the primary contact for customer inquiries and complaints
- Handle calls, emails, and messages with clear, professional communication
- Capture and resolve customer concerns in line with business standards.
- Gather quotes and liaise with decision-makers for solutions
- Work with workshops, warranty claims, and stakeholders for efficient issue resolution
- Maintain follow-ups to ensure timely responses and progress tracking
- Accurately record and communicate unresolved queries
- Ensure compliance with company policies and regulations
- Manage multiple priorities effectively in a fast-paced environment
- Support smooth operations through strong collaboration and administration
Skills Required
- Stress management
- Conflict management
- Attention to detail
- Time management
- Automotive knowledge or experience preferred
- Strong customer service skills, ideally in automotive or mechanical industries
- Proven track record in customer service roles
- Ability to handle difficult situations with empathy and professionalism
Job Requirements
- Matric
- MS Office
