Customer Care Advisor

Location

• Silver Lakes, Pretoria
  
  

Duties and Responsibilities

• Act as the primary contact for customer inquiries and complaints
• Handle calls, emails, and messages with clear, professional communication
• Capture and resolve customer concerns in line with business standards.
• Gather quotes and liaise with decision-makers for solutions
• Work with workshops, warranty claims, and stakeholders for efficient issue resolution
• Maintain follow-ups to ensure timely responses and progress tracking
• Accurately record and communicate unresolved queries
• Ensure compliance with company policies and regulations
• Manage multiple priorities effectively in a fast-paced environment
• Support smooth operations through strong collaboration and administration

Skills Required

• Stress management
• Conflict management
• Attention to detail
• Time management
• Automotive knowledge or experience preferred
• Strong customer service skills, ideally in automotive or mechanical industries
• Proven track record in customer service roles
• Ability to handle difficult situations with empathy and professionalism

Job Requirements

• Matric
• MS Office