Regional Sales and Operations Manager

Location

• Gauteng
  
  

Duties and Responsibilities

• Sales & Performance Management
  • Track and drive sales performance against targets, implementing corrective actions where needed
  • Manage sales leads, ensuring timely allocation, follow-up, and high service levels
  • Conduct daily sales meetings to review performance, stock reservations, and customer experience
  • Oversee debtor management and ensure compliance with business rules
  • Maintain excellent floor layout, vehicle presentation, and customer service standards
    
    
• Operations & Inventory Management
  • Oversee branch warehouse operations, including stock levels, vehicle audits, and compliance
  • Optimize stock turnover and minimize aged/obsolete inventory
  • Conduct regular audits on sold yards, stock management, and online vehicle listings
  • Ensure cost control measures for fuel, utilities, and reconditioning expenses
  • Maintain health, safety, and compliance standards across all branches
    
    
• Leadership & Team Management
  • Oversee branch headcount, rostering, and staffing needs to ensure optimal performance
  • Conduct weekly sales and operations meetings with branch managers
  • Provide structured one-on-one coaching for branch and operations managers, focusing on performance, action plans, and continuous improvement
  • Manage underperformers in line with the company’s performance improvement framework
    
    
• Training & Development
  • Mentor and develop branch management teams to enhance leadership and sales effectiveness
  • Conduct monthly training sessions covering sales, customer service, operations, and company culture
  • Evaluate training impact and ensure practical application of learned skills.
  • Provide continuous coaching on all aspects of the sales process, including customer engagement, lead management, and complaint resolution
    
    
• Housekeeping & Customer Experience
  • Ensure floor layout, vehicle placement, and price cards are accurate and up to standard
  • Oversee stock take accuracy and compliance with vehicle reservation rules
    Manage after-sales care, ensuring all customer concerns are handled professionally and promptly
    
    
• Key Performance Indicators (KPIs)
  • Achievement of sales unit and ancillary product targets
  • Sales team headcount and individual sales executive performance within agreed parameters
  • Finance effectiveness and lead conversion rates
  • Inventory and stock management efficiency.
    Customer Satisfaction Index (CSI) and timely resolution of escalated complaints

Skills Required

• Sales & Performance Management
• Operational & Inventory Management
• People management & team leadership
• Performance management & improvement
• Customer Experience & Issue Resolution
• Process auditing & risk mitigation
• Analytical & Decision-Making Abilities
• Strong verbal & written communication
• Stakeholder management
• Collaboration across departments
• Negotiation & influencing skills
• Attention to detail crucial
• Manager of managers

Job Requirements

• Any higher education qualification in business related field advantageous
• Min 5 -8 years managerial experience
• Min experience with 7 – 10 direct managerial reports