Strategic Account Manager

Starting: ASAP

Strategic Account Manager

The Strategic Account Manager is responsible for customer satisfaction, increasing revenue from existing clients and negating downgrades and terminations.

Requirements:

Minimum education (essential):

  • Degree or Diploma in the field of HR, Industrial Psychology or Human Behaviour

Minimum education (desirable):

  • Industrial Psychologist would be preferable

Minimum applicable experience (years):

  • 5+ years customer satisfaction experience within an HR and software environment Mid level management experience

Required nature of experience:

  • Experience with HR or recruitment software, systems and processes
  • Active customer service and satisfaction management
  • Working within a digital environment
  • HR and CRM Systems
  • B2B: implementing software as a service for companies
  • Managing Clients / Working with SLAs

Skills and Knowledge (Essential):

  • Working on/with Windows or iOS
  • HR Tech industry
  • CRM systems
  • Data Analysis
  • Presentation skills

Skills and Knowledge (Desirable):

  • Google Suite
  • Knowledge of the Tech SaaS environment

Competencies:

Essential Competencies:

  • Examining Information
  • Interacting with People
  • Making Decisions
  • Convincing People
  • Taking Action
  • Interpreting Data
  • Meeting Timescales
  • Pursuing Goals

Important Competencies:

  • Understanding People
  • Establishing Rapport
  • Directing People
  • Articulating Information
  • Challenging Ideas
  • Conveying Self-Confidence
  • Showing Composure
  • Thinking Positively
  • Team Working
  • Valuing Individuals
  • Empowering Individuals
  • Seizing Opportunities

Key Performance Areas, Weights and Objectives:

Customer onboarding and implementation: 40%

  • Onboard and train new Wamly clients to ensure they are self-sufficient and confident in the use of our solution
  • Focus on really understanding the implementation process for each client and contextualise Wamly for clients
  • Schedule and manage monthly account management meetings, ensuring clients are satisfied and using our solution optimally
  • Execute on agreed monthly Objectives and Key Results in line with department strategy

Facilitating client growth and usage: 40%

  • Through agreed initiatives, facilitate and manage the ongoing usage of Wamly for our paying clients
  • Implement and manage feedback from clients to ensure we embed Wamly into the entire recruitment process for clients
  • Manage termination and downgrades, as far as reasonable to ensure clients are happy with Wamly.

Reporting and Admin: 20%

  • Ensure continuous updating of applicable sales software with recent information, activities and actions.

How to Apply

If you are interested in applying for this position, please click the button below to record your video interview. From there we will be shortlisting and getting in touch with candidates with more information about the position, salary, etc. Good luck!

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