Location
Duties and Responsibilities
- Lead and manage a team of customer care representatives, providing guidance, training, and mentorship
- Develop and implement customer service policies and procedures to ensure consistency and high-quality service
- Monitor and analyze customer feedback and data to identify trends and areas for improvement
- Handle escalated customer issues and provide resolution in a timely and professional manner
- Collaborate with other departments within the company to ensure a seamless customer experience
- Conduct regular performance evaluations and provide feedback for team members
- Stay up to date on industry trends and best practices in customer service
Skills Required
- Lead and manage a team of customer care representatives, providing guidance, training, and mentorship
- Develop and implement customer service policies and procedures to ensure consistency and high-quality service
- Monitor and analyze customer feedback and data to identify trends and areas for improvement
- Handle escalated customer issues and provide resolution in a timely and professional manner
- Collaborate with other departments within the company to ensure a seamless customer experience
- Conduct regular performance evaluations and provide feedback for team members
- Stay up to date on industry trends and best practices in customer service
Job Requirements
- Bachelor’s degree in business administration, Marketing, or a related field
- Minimum of 5 years of experience in customer service management
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proficiency in Microsoft Office and customer service software
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
