Location
Duties and Responsibilities
- Sales & Customer Management
- Track and manage sales performance against targets, implementing corrective actions where necessary
- Ensure all sales executives consistently achieve sales, finance, and ancillary product targets.
- Manage and optimize lead management processes, ensuring leads are actioned and converted within SLAs
- Oversee vehicle reconditioning costs and ensure after-sales care meets service levels
- Handle escalated customer complaints promptly and professionally to protect the brand reputation
- Housekeeping & Inventory Control
- Manage floor layout, vehicle presentation, price cards, and vehicle cleanliness to agreed standards
- Conduct daily price card checks and weekly price evaluations for stock optimization
- Manage aging stock and reserved vehicles, ensuring compliance with business rules and SLA timelines
- Ensure vehicles on promotional auction are presented in line with company guidelines
- Team Leadership & HR Management
- Create and manage monthly staff rosters to ensure adequate coverage during peak trading hours
- Conduct daily sales meetings and weekly performance reviews with teams to align on targets
- Hold bi-weekly one-on-one sessions with sales executives to discuss performance, growth, and improvement areas
- Manage bottom performers through structured improvement plans (e.g., Project Excellence)
- Oversee leave planning and approve sales commission sheets before payroll deadlines
- Sales Training & Development
- Provide ongoing mentorship to sales teams for personal and professional growth
- Deliver at least one structured training session per month covering customer service, sales skills, complaint handling, and lead management
- Conduct weekly on-the-floor coaching to reinforce best practices in the sales process.
- Evaluate training effectiveness through learner feedback and performance tracking
- Operational & Compliance Management
- Oversee branch inventory in line with SOPs, ensuring stock accuracy and quick action on flagged vehicles
- Manage outstanding payments, sold yard operations, and adoption of alternative payment methods
- Ensure branch compliance with health, safety, and operational guidelines
- Conduct regular audits to ensure consistent operational excellence across the branch
- Key Performance Indicators (KPIs)
- Sales and ancillary product target achievement.
- Sales team headcount and performance within agreed parameters
- Lead management effectiveness and conversion rates
- Stock turnover and non-selling vehicle management
- Customer Satisfaction Index (CSI) and timely complaint resolution
- Online auction and after-sales service quality
Skills Required
- Sales & Customer Management
- Operational & Inventory Management
- Leadership & Team Management
- Customer Experience & Issue Resolution
- Analytical & Decision-Making Abilities
- Communication & Interpersonal Skills
- Attention to detail
Job Requirements
- High education in business related field advantageous
- 2 – 3 years managerial experience with at least 10 direct reports
